In the short run, Continuum is looking to introduce additional alerts and scripting to support MSPs' efforts to harden their end users' environments, Herr said. And George said Continuum will develop training and policies to address issues that stem from human behavior in secure environments.

"You need to teach and train your customers on how to avoid security threats," George said. "The greatest threat to security is posed by our lack of preparedness."

Continuum also plans to further develop and practice a response plan that includes intervention, remediation and enhanced communication, George said.

When the incident occurred two months ago, George said Continuum proactively activated its NOC, mobilizing hundreds of people to respond to new alerts and shut down any potential avenues of threat or attack. Continuum's engineers also worked around the clock disabling suspicious accounts, writing new software to flag suspicious activity and building tools to help the NOC respond to threats, he said.

Continuum immediately engaged top forensics teams, legal teams and the FBI once it became aware of the incident, George said, and deployed both an internal team and external forensic researchers to ascertain whether or not the company's RMM agent and network had been compromised.

"We were all victims in this particular case, George said. "We certainly never want to live through that again."

With 95 percent of Reliant Technology Solutions Group's (RTSG) clients having experienced Cryptolocker and many having suffered malware, the Edmonton, Alberta-based Continuum partner would love to provide its end users with an enhanced sense of protection, according to company president Dan Anderson.

RTSG already conducts monthly security reviews with its clients, and Continuum could add value by monitoring changes in accounts, classifying or diagnosing potential issues and remediating threats using automation, Anderson said.    

Meanwhile, Continuum partner Computerama would love to have the assistance of Continuum's engineers in securing its SonicWall ecosystem, according to Bob Farkas, president of the Freeport, N.Y.-based company. 

"I've been asking Continuum for a security offering for a year now," Farkas said.