Continuum Offers Security Products To MSPs After Getting Attacked

(NOTE: This story was originally posted to CRN.com Sept. 29.)

Sometimes, experience can be a great teacher, and an inspiration.

Continuum this week said it plans to roll out security products, remediation tools and training for MSPs just months after experiencing its own security issue.

Security concerns for small and midsize companies have, over the past two years, gone from a mere nuisance to a major threat to business operations, according to Michael George, CEO of the Boston-based IT platform management company.

"Security is going to be the sharp edge of the selling sword for all of us," George told the more than 700 attendees of Navigate 2016 by Continuum Wednesday. "It is the greatest opportunity for MSPs going forward."

[Related: Continuum's CEO: We Want Partners To See More Success]

Continuum suffered its own security incident two months ago after hackers exploited the shadow of a legacy IP scanning tool left on the sever of an end-user client, George said, deploying malware and creating a few bogus admin accounts. Although Continuum's RMM agent and network appear uncompromised, George said the incident prompted Continuum to further bolster its security over the past two months.

"While unpleasant, we believe that great things will happen from it," George said. "What doesn't kill you makes you stronger."  

Continuum has long been a player in the world of endpoint protection and backup and disaster recovery solutions, which are the cornerstones of any successful security strategy, said Brian Herr, Continuum's vice president of products.

"But these aren't enough in today's world of increasing threats," Herr said at Navigate 2016 Wednesday. "We will make security a more central part of our offering in the months and the years to come."    

Continuum has been working on developing a security solution for more than a year now, George said, and is confident the eventual offering will be easy to deploy and easy to manage. The company will begin treating security as a priority on the level of monitoring, management and backup, Herr said. 

George is confident that Continuum's upcoming security offering will utilize true security technology and be much more than just an extension of its remote monitoring and management (RMM) product. Continuum's new security products will help MSPs define, monitor and manage the multilayer defense needed by clients in a world of increasing threats, Herr said. 

Continuum will also build a security operations center (SOC) so that it can quickly remediate client issues, George said. The support will be akin to the role Continuum's network operations center (NOC) plays in enabling the company's RMM and backup and disaster recovery offerings, according to George and Herr.