It's Too Complicated

Myth: Switching to VoIP is too complicated and will take far too long to deploy.

Fact: Gold said he finds that VoIP systems can deploy in a matter of hours because little to no hardware is needed to install. Moreover, a hosted PBX solution will have a 99.99 percent uptime service level agreement, a far cry from on-premise systems which rarely if ever offer guarantees, according to Gold.

"To maximize the results of your hosted VoIP system, understand the features that are mission critical to your business – like conference calling – and educate your employees on its proper use," said Oswald.

Diminished Quality

Myth: Switching to VoIP means that my call quality will diminish.

Fact: Switching to VoIP actually tends to improve call quality, said Gold. An important step in VoIP implementation is stringent bandwidth testing. This reduces the encounters of jitter or connectivity disruptions, enhancing call quality.
To avoid disturbances, companies like Intermedia can initiate simulations as if all phones are being used for three full days – in parallel with regular network tasks – to confirm that call quality remains steady when a network is under full load from file downloads or video streaming, said Gold.