4. An App that Supports All Major Devices and Mobile Operating Systems. It’s important that your RMM solution run across all the major mobile platforms, including Apple iOS, Android, Windows phone, Windows 10 and Blackberry. Also, the quality of the user experience should be the same on any mobile operating system. Sometimes a company will invest in hundreds of iOS devices, then later switch to Android. It’s ideal to be able to easily access the same RMM app from the new operating system and have the same look and feel with all devices.

5. Intuitive UI Tailored for Mobile IOS. Finally, for optimal success in RMM, the app’s user interface should be designed specifically for mobile devices such as smartphones and wearables. A small IT shop or MSP that works remotely, perhaps even without a fixed place of business, needs to be able to view and navigate the information presented in a clean and logical way. For example, web apps of the past that offer a “mobile friendly site” need to be just that; no need to zoom out or pan left or right to view critical alerts. Similarly, the app should look the same on an iPhone or an Android with consistent look and feel that’s been tailored to mobile devices.

Small to mid-sized enterprises can be successful adopting a mobile-first approach to IT management. Using a solution designed for today’s mobile world can greatly increase IT admins’ or MSPs’ efficiency, gain better 24/7 coverage of systems monitored, and maximize uptime and ROI.