When Conflict Doesn’t Require Conflict Resolution
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Most of us dread conflict and the need to engage in conflict resolution. Yet we may be reaping benefits from certain forms of conflict on the job, according to a new study published in the Journal of Applied Psychology.
Researchers Gergana Todorova (the University of Miami), Julia B. Bear (Stony Brook University), and Laurie R. Weingart (Carnegie Mellon University) examined “task conflict,” which arises when members of a group or team debate, disagree, and argue about the task at hand. Distinct from “relationship conflict,” which involves personal differences and disagreement, task conflict is common in organizations. Employees often must solve problems jointly with coworkers within and outside their department.