Kaseya

Kaseya launched its second-generation RMM platform in May with the release of VSA 9.3. The product offers real-time visibility into every aspect of an endpoint, such as CPU utilization, application processes, services, disk utilization, activity metrics and service tickets – all without interrupting the end user's system. VSA's integration with Intel vPro enables non-responsive PCs or kiosks to be repaired remotely without the costs or delays of a site visit.

Stuck on how to respond to a request for help? You can leverage a library of automated procedures to address such common issues as rebooting, disk cleanup or clearing registry problems.