Reciprocation and Creating Value or Claiming Value Through Haggling

At this point, you have entered the realm of haggling: the dance of concessions that follows each party’s first offer. (In our TV negotiation, the $1,100 list price was the store’s first offer.)

For some, this is where the real fun begins; for others, it’s time of great anxiety. To manage your stress, keep your BATNA at the forefront of your mind. Knowing that you have a good alternative if the negotiation fails will help you stay calm and rational. Suppose the salesperson tells you there’s no way he can go as low as $900.

“I could come down $75 to $1,025, though.”

Note that this offers $50 above your $975 reservation price—the maximum you’re willing to pay to get a deal.