The Rackspace Method: 'Fanatical' Customer Service And Customer Support In The B2B Cloud
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Rackspace is a well-known provider of managed cloud space, serving over 300,000 customers of varied sizes worldwide. (These customers–odds are pretty good–include you, my entrepreneurial reader. So you may know directly–and I'd love to hear from you below–whether this approach is really working for you, the customers Rackspace is supporting.)