Negotiation Skills: How “Close Calls” Can Hurt You
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In the early 1990s, NASA managers and engineers were warned by an expert in risk
analysis that the heat-resistant tiles that protected space shuttles during reentry into Earth’s
atmosphere could be damaged by debris from the insulating foam on the shuttle's’ fuel tanks.
During missions over the next 10 years, debris did, indeed, hit tiles, but the damage was always minor and could be repaired between missions.