When a young woman texted DoSomething.org with a heartbreaking cry for help, the organization responded by opening a nationwide Crisis Text Line to provide an outlet for people in pain. Nearly 7 million text messages later, the organization is using the privacy and power of text messaging to help people with issues such as addiction, suicidal thoughts, eating disorders, sexual abuse and more. The data the organization has collected in the process is reshaping policy and research and preparing schools and law enforcement to better handle spikes in crises.