What at first seemed like a minor misunderstanding has spiraled out of control. A Chicago-based printing company hired your Chicago-based IT consulting firm to train its staff to use its new computer system.

But throughout the training, our consultants found the company’s staff to be inattentive and unmotivated, and you weren't surprised when the company kept summoning your team back for individualized training and troubleshooting.

Now the printing company is refusing to pay the $35,000 you’ve billed it for these follow-up services.