Software-as-a-Service (SaaS) has become a standard consideration for even the largest companies, but the tools IT teams have traditionally used for application performance monitoring aren’t designed for these online tools. IT needs another way to make sure SaaS applications such as Salesforce.com are working properly.In order to understand and get full visibility into SaaS applications and how they are performing, you need to do the following:1. Measure the actual end-user experience. If you could perform synthetic transactions, logging into a SaaS service like a real user and using the application like a real user, this would allow you to directly measure how long it takes to perform common actions. You could look at how long it takes to, for example, activate a Salesforce account today versus what the application was able to do yesterday. You may find that the service is functioning properly but running slower than users may expect. You could detect if any part of the application is not working at all or if it’s not working up to the expectations of the user or the SLA. To do this accurately, you would need to do it from your own location over your own network, making it as realistic a representation of the actual user experience as possible. To read this article in full or to leave a comment, please click here