Chandan Sharma's blog

Where is the future of customer experiences?

Quick, when was the last time you walked into your local bank branch and for what purpose? Was it to seek shelter from bad weather? Was it to grab free lollipops for your children or free coffee for yourself? If you can't even recall the last time you actually visited a bank branch, then then you're likely not alone. According to Novantas Data Services 74 percent of consumers say... "I can envision a day when I will do all my banking virtually."