“No One is Really in Charge” Hostage Taking and the Risks of No-Negotiation Policies
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In the business world, we sometimes are tempted to avoid negotiating with unsavory counterparts—people or groups we view to be immoral, untrustworthy, or simply unlikable—even if they appear to offer the straightest path to our goals. Imagine a counterpart who works in a business that you believe to be immoral, someone who has a reputation for gossiping, or a longtime client who routinely falls back on hardball tactics despite your repeated efforts to encourage collaboration.