How To Hire The Right People To Deliver Services
Submitted by Rick Saia on
Who Do You Want On The Front Lines?
The shift in the channel to providing more services – fueled at least in part by the rise of the cloud – has forced solution provider executives to take a long, hard look at whom they hire to deliver the goods to clients.
It's a relationship that must be nurtured beyond the initial sales call if you want to keep a client or get it to buy more from you.
"Winning new customers is challenging enough," says Chip Buck, chief technology officer and founder of Boston-based cloud services provider IndependenceIT, in a statement this week that focused on service delivery. "What really comes after the successful sales is even more critical to maintaining a long-term customer relationship."
What do solution providers look for when they need to fill a service delivery-related position? Click through to learn what two solution provider executives look for and how they look for it.