5 Tips For MSPs On Launching New Client Engagements

Communicate, But Don't Overcommunicate

It’s "really important" to have one point of contact with a client who can make key decisions, VeriStor's Stolarczyk says.

But if a client of Walker's has had a "bad experience" before engaging with his firm, it may need more "hand holding" by working with more than one contact. That can also help with customer retention, he told ITBestOfBreed.

How frequently should an MSP contact the client within the first 90 days? Walker, of Network Solutions Provider, adheres to the following: Twice within the first 30 days, once over the next 30 days, and once over the final 30 days. After that? Reach out only if necessary, he says.