Collective Bargaining Negotiations and the Risk of Strikes

Collective bargaining negotiations help level the playing field between individual employees and management by enabling employees to organize and find strength in numbers. But when collective bargaining negotiations fall apart, the result can be a devastating strike.
The post Collective Bargaining Negotiations and the Risk of Strikes appeared first on PON - Program on Negotiation at Harvard Law School.

How to Handle Difficult Customers

Every salesperson has his or her war stories: tales of difficult customers who made extreme demands and threats, tried to take advantage, or were extremely rude. Dealing with difficult customers is inevitable in the sales world, and the question of how to handle difficult customers looms large. The following three guidelines can help you stay
The post How to Handle Difficult Customers appeared first on PON - Program on Negotiation at Harvard Law School.

How Pakistani women are taking the internet back | Nighat Dad

TED Fellow Nighat Dad studies online harassment, especially as it relates to patriarchal cultures like the one in her small village in Pakistan. She tells the story of how she set up Pakistan's first cyber harassment helpline, offering support to women who face serious threats online. "Safe access to the internet is access to knowledge, and knowledge is freedom," she says. "When I fight for a woman's digital rights, I am fighting for equality."

Why You Should Never Let Your “Bubble” Burst

Whether you’ve got a handful of dedicated, vocal connections or a large, diverse group of followers, every single one of us has a “social bubble,” a finite group of people who connect with you and stay connected to engage in some way. The size of your bubble depends on how you approach social, what your ... Read more

Family Business Conflict Resolution and Negotiation

Business transactions between family members and friends can be difficult. Close ties are generally founded on the expectation that we’ll look out for each other’s welfare and not “keep score.” In business relationships, by contrast, we expect to be compensated based on how much effort, time, and money we expend. We’re likely to experience a
The post Family Business Conflict Resolution and Negotiation appeared first on PON - Program on Negotiation at Harvard Law School.

How Simple Self-Awareness Affects Relationships

One of the secrets about just being nice is that it can be pretty easy when you make it a focus at the start of each day. There will always be people who test your limits, but you’ll also get a ton of positive feedback from people who appreciate common courtesy. But what about those ... Read more

How to Deal with Cultural Differences in Negotiation

When figuring out how to deal with cultural differences in negotiation, it helps to consider the cultural prototypes represented at the bargaining table—but individual differences count, as well.
The post How to Deal with Cultural Differences in Negotiation appeared first on PON - Program on Negotiation at Harvard Law School.

Customer-First Marketing: What every entrepreneur and SMB marketer can learn from successful Etsy sellers

Etsy is a laboratory of capitalism that any marketers — especially small businesses, entrepreneurs, and startups — can learn from. Here are just a few tips from successful shop owners that can help other marketers who are trying to succeed in an already saturated marketplace.

Voice-Over Coaching: Tips for improving external webinars, internal trainings and other content

Here are 12 tips to help develop your speaking voice for more effective communication in webinars and interviews because many marketers don’t have time or budget for professional voice-over (VO) artists, or they don’t want someone external representing the brand.

Pages